For any questions about payment issues, account verification, bonus claims, or games Bet Ace Our support team is always here to help. Browse the topics below to find what you're looking for.
Profile & Verification
Deposit Guide
Withdrawal Process
Offers & Terms
Game Rules & Tips
Account Security
Bengali-speaking agents are available around the clock across every channel.
For the fastest resolution, go with Live Chat. A Bengali-speaking agent typically connects within 2–5 minutes.
Join our support channel on Telegram. You can easily send screenshots, describe your issue, and get help — all in one place.
For complex issues, document submissions, or detailed complaints, send us an email. You'll receive a thorough response within 24 hours.
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Bet AceAfter opening your - account, the first thing you'll need to do is complete identity verification, known as KYC (Know Your Customer). It might seem like a hassle, but it's actually the strongest protection for both your money and your account. Even if someone tries to open an account in your name, they won't be able to make a withdrawal without passing KYC.
The verification process is straightforward. You'll need to upload both the front and back of your National ID (NID) or passport, along with a selfie that clearly shows your face. In some cases, a screenshot may be requested to confirm ownership of your bKash or Nagad number.
Make sure you're in good lighting when taking photos, and that the text on your NID is clearly legible. Blurry or cropped images will need to be resubmitted. Verification is typically completed within 1–3 business hours.
After logging in, click your name in the top-right corner and select the "Account Verification" option.
Upload the front and back of your National ID as separate images. Each file must not exceed 5 MB.
Take a live photo of your face using your camera. Screenshots or previously taken photos are not accepted.
Make sure the bKash or Nagad number you're using is registered in your name, and send a screenshot if required.
You'll typically receive a verification confirmation via email and app notification within 1–3 hours.
Bet AceDepositing to - is easier than ever. Whether you prefer bKash, Nagad, Rocket, or direct bank transfer, you can use whichever option works best for you. All transactions are fully encrypted, so you can deposit with complete peace of mind.
Always use your own payment method. Deposits sent through third parties are not accepted and may take longer to refund. If anything seems suspicious, contact support right away.
Bet AceWithdrawing your winnings from is simple. Once you submit a withdrawal request from the dashboard, the funds are typically transferred to your bKash or Nagad within 5–10 minutes. Having your KYC verification completed makes the process even faster.
Before withdrawing, make sure you have no active bonus wagering requirements on your account. Once you claim a bonus, you'll need to wager a set amount before withdrawals are unlocked — this is a standard condition across all bonuses. If you're unsure of your current wagering status, just reach out to the support team and they'll let you know.
Bet Ace-'s bonus system is more generous than any other platform in Bangladesh. That said, it's worth reading the terms carefully before claiming a bonus. Every bonus comes with a wagering requirement — for example, 30x means you need to wager 30 times the bonus amount before you can withdraw.
Get a 200% bonus on your first deposit, up to ৳20,000. The first deposit must be made within 7 days of opening your account. Wagering requirement: 30x.
View DetailsGet up to 15% cashback on net losses every week, automatically credited to your account every Monday. Wagering requirement: 1x.
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Minor issues can occasionally come up while playing. Most of them are easy to fix. Bet Ace's technical team monitors servers 24 hours a day to ensure your gaming experience is never interrupted.
Bet Ace Your account is protected by the latest security technology. That said, a few simple habits on your end can make your account even more secure.
Use a mix of uppercase and lowercase letters, numbers, and symbols when creating your password.
With 2FA enabled, no one can log into your account even if they know your password.
Never share your password with anyone. Our support team will never ask for it.
Avoid logging in on public networks, or use a VPN.
Our Bangla-speaking support agents are available around the clock. On live chat, most issues are resolved in an average of just 5 minutes.